1CHECK-IN & CHECK-OUT
Check in time is 3pm on the day of arrival and the property is to be vacated by 11am on the day of departure. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking. If you require any assistance, please call the Springwood team with your concerns, they are available anytime.
2NUMBER OF GUESTS
The number of guests staying is not to exceed 2 people per room. Unless you have booked the family room which will not exceed 4 people.
No fires are to be lit on the property, other than the fire pit during permitted fire burning season.
The fire pit is available to adults over the age of 18 only and are operated at your own risk. If you leave the property ensure fire is out. DO NOT try to put them out or Choke the fire.
If guests have visitors please limit the number to two adults and be mindful of noise. Visitors must leave by 8pm. Disturbance to other guests and neighbours including excessive noise, music and unruly behaviour is prohibited. If a noise complaint is received; a first warning will be given. If a second complaint is received the owner has the right to ask the guest to leave the property without a refund. If using Television please be mindful of other guests and keep volume down after 9pm.
Unfortunately we are unable to accept pets. No pets are permitted on the property at any time. If a guest brings a pet, we will request that they remove the pet from the property, otherwise they will be asked to leave the property with no refund.
Essentially this is a non-smoking property. If a guest requires to smoke, then we request that you smoke outside with mindfulness to the forest surrounding and others. All cigarette butts must be picked up and disposed of. Strictly NO SMOKING inside. Guests who do not abide by the smoking policy will also not be able to secure a repeat booking.
7CLEANING & RUBBISH DISPOSAL
Rooms must be left in the condition they were in upon guests arrival. Springwood has supplied three outside bins for general waste, recycle material and bottles. We encourage people to use the correct bins to support sustainable practice.
8LOST OR DAMAGED KEYS
Please note: Cost of $25.00 if you need a key replacement. If key barrels are damaged then additional repair costs will incur.
We do not take responsibility for any loss, damage or destruction to any personal property brought onto these premises. Personal property includes any personal effects and motor vehicles.
Springwood respects your right to privacy under the Privacy Act 1988 (Cth) (the Privacy Act), in particular the 13 Australian Privacy Principles which deal with the collection, management and disclosure of your personal information. Springwood is committed to protecting your personal information.
Please immediately report any damage which occurs during your stay.
50% deposit required on booking, remaining 50% required 7 days prior to booking. If payment is not received Springwood reserves the right to cancel your booking.
Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. Preferred method of payment is Visa or Mastercard or a Direct Bank Transfer which will not incur any fee. American Express is accepted and will incur a 2% surcharge.
Credit card -Overseas guests must use a credit card facility. Overseas bank transfers are not accepted.
Any refunds will only be refunded to the original card used for the booking.
12 NO SHOW POLICY
Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled.
The first nights rate will be charged as a cancellation fee.
- Cancellations with MORE THAN 14 days notice prior to your arrival, will not incur a cancellation fee and you will be fully refunded.
- Cancellations with LESS THAN 14 days notice prior to your arrival date will incur a 50% cancellation fee of the total booking.
- Cancellations WITHIN 7days of your arrival date will incur 100% cancellation fee of the total booking.
- Cancellations due to a positive covid test can be made up to 48 hours prior booking but you must supply copy of COVID TEST (PCR).
However if it is foreseen circumstances then we are willing to review this and provide alternative options. Written notification must be provided for all cancellations. In the event Springwood needs to cancel your accommodation for circumstances beyond our control a full refund will be made. However we will not be held liable for any further costs incurred.